VALIDATE THE BEST PRICE GUARANTEE!
If you still find a more favourable public offering elsewhere within 24 hours from your booking, then we will obviously immediately modify our offer based on the more favourable price and send a confirmation to you.
You need to do the following in order to vindicate the guarantee:
- Send the information that you’ve found a more favourable price than the ones shown on our websites to the e-mail address firstname.lastname@example.org. Include the name and URL of the website containing the lower price and attach a screenshot about the offer in question.
- Send your booking code and data finalised on one of our websites maximum 24 hours earlier than the signalled alternative.
A basic condition for vindicating the guarantee is that you need to have a valid confirmed room booking from the website of the hotel or from the official website hotelkentaur.hu
The more favourable price should be valid with the same booking conditions as the one confirmed by us. These conditions are the following:
- valid for the same hotel
- the arrival and departure dates in the booking are the same
- the number and age of guests is the same
- the type and number of rooms is the same
- there is no difference between the amount and content of other ordered services
If the above conditions are met, don’t hesitate to write to the e-mail address email@example.com
The price guarantee is not applicable for the following types of prices:
- prices available on non-public surfaces (club system, corporate, etc.)
- prices available on auction websites
- in case of using loyalty points given by any other partner
The Comparison Rate must still be available at the time Hotel Kentaur validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
In the event of a multiple-night stay, the Best Price Guarantee will compare the total room cost of the stay as booked at the Hotel Kentaur Rate with the total room cost of the stay bookable at a Comparison Rate and only one Best Price Guarantee reward will apply.
Hotel Kentaur reserves the right to modify or cancel the guarantee at any time without prior notice.
In case of booking directly through the hotel website you can reedem a 5% discount voucher to reduce the cost of your stay. To claim the discount, enter BookDirect on the booking page of the website, in the “Discount coupon” field. Please note that the voucher code is case-sensitive. In case of any spelling errors our system will not apply the discount.
Guests choosing the non-refundable payment option when booking, are eligible for an additional 5% discount. Please note if choosing this option, the hotel is entitled to block the whole amount of your booking on the credit/debit card provided. Cancellation or modification of the booking is not possible!